Dear Staff Members,
Our family wishes to convey our greatest gratitiude for your sincere and professional service to our family pet.
We brought our dog Amy into your facility on Monday, March 22, 2010 as a follow-up to emergency care she received over the weekend of 19-21 March at an animal emergency facility. During those short days, we were informed our pet of 9 years was diabetic and was believed to have a sizeable mass on one of her organs.
Through your understanding and ability to expeditiously accommodate an urgent appointment, she was able to be seen by your staff and unfortunatley provide confirmation of a serious medical condition which necessitated a humane expiration of her life.
Unexpectedly on March 24, 2010, our family received a plaster cast of her paw print and a sympathy card from your practice. Our entire family was completely taken by surprise from such a sincere expression of solidarity with our loss. We were deeply touched by the additional professionalism of that gesture.
In our experience, the extra effort anyone takes towards any activity separates them from their peers, and in your case, competitors. Our family is now one of your newest and staunchest supporters to recommend family pet care to our friends and community members. Your practice to provide an additional measure of comfort in a time of grief has left an indelible mark on our lives. Thank you so very much.